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FAQs

Frequently asked questions

Below you’ll find answers to the questions we get asked most frequently.

FAQ Topics

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.

  • The fourteen calendar days start from the day after you receive your order.
  • If you're returning your whole order and you've paid for delivery we'll refund the cost of Standard Delivery to your country even if you've used one of our quicker delivery options. For example, if you pay £5 for a Next Day Delivery service but the cost of Standard Delivery is £3 then we will refund you £3. The extra £2 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won't be refunded.
  • We need written confirmation of cancellation from you, so you'll need to get in touch using any of our available contact options to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013. Alternatively, you can complete the Withdrawal Form attachment and send it back to us. You'll find details on how to send this back to us on the Withdrawal Form.
  • If you have already received your order, you will need to return to us the items from your order that you wish to cancel. Once you let us know you'd like to cancel we receive your completed Withdrawal Form, we will write and let you know how to do this.
  • The items you return must be unworn and in their original condition and will be inspected once we have received them.
  • We try hard to accept all returns. Returns to us need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However it is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

Withdrawal Form

Your order may come with a delivery paper slip referencing a different order ID as the one you got originally. Don't worry, that's expected. Our supplier will note this order ID to fulfil your order. You can reference this order ID as well as the one you get automatically from the website when you placed the order.

Sorry to see you go. Send us an email at marketing@kind-find.co.uk and we can update your email preference.

If you've added something to your shopping bag, it will be reserved for 60 minutes. After 60 minutes it will be removed so other customers can buy it.

If you find something has disappeared within 60 minutes, this may be because you're using the back button on your browser to navigate. You can try refreshing the page.

If you continue to have problems you may need to delete your cookies - a cookie is a small file we store on your device to let us know who you are next time you visit us (for more information about cookies, click here).

Please note that if you have items in your bag or your 'saved items' that were added when you weren't logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history. If you sign in before you clear your cookies, all of your saved items will be saved to your account.

To clear your cache and cookies on a mobile browser please see the below steps:

iOS - Safari

Press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data. Once you've done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop.

iOS - Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies. Once you've done this, simply close and reopen Chrome again and go to our website. You should now see our mobile site instead of desktop.

Android - Chrome

If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

If after this you're still having problems, contact our Customer Care Team giving as much detail as you can about the issue including:

  • Screen shots of any error messages you get
  • What you've done so far to try to resolve it

There's a few ways to access your saved items. Follow one the three ways below;

  1. Press the heart icon on the top left screen menu above the logo
  2. One the left menu of 'My Account' page, select 'Wishlist'
  3. On 'My Account' page, select the heart icon labelled 'Wishlist'


Once you access the Wishlist page, press on 'X' icon over the product image or button labelled 'Remove'

When signing up to Kind Find you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

If you did consent to receive emails after placing your first order and you're not receiving any from us, follow the steps below:

1. Check your junk mail

Your email software may be marking our emails as junk mail. To stop this from happening, please add no-reply@kind-find.co.uk to your email address book.

2. Update your marketing preferences

You can email us at marketing@kind-find.co.uk, and we can update your marketing preference for you.

3. Check your email address

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.

4. Contact us

If after this you're still having trouble, contact our Customer Care Team giving as much detail as you can about the issue and we will try our best to help.

We're happy to hear from anyone who has a general query about shopping with Kind Find, however if you are contacting us about an order or an account then you do need to be the Kind Find account holder. We also ask that you use the email address that you registered with us so we can verify your details.

We're sorry to see you go - remember, your Kind Find account is free and enables you to shop easily without having to enter your details each time. Also, your Kind Find account offers regular newsletters and you're able to take advantage of the exclusive discounts and promos on site.

How do I close my Kind Find account?

If you'd still like to deactivate your Kind Find account, you'll need to get in touch confirming at least two of the following pieces of information:

  • Your date of birth
  • Your billing address
  • Your registered email address

Once you've confirmed this information, we'll deactivate your account and send you an email to confirm your account has been closed.

What happens if I change my mind?

Don't worry if you change your mind, just get back in touch and let us know you would like to shop with us again and we'll arrange this for you once the above information is confirmed once again.

Alternatively, you can register again with a different email address.

I need a break - how can I unsubscribe from Kind Find newsletters?

If you feel like you need a little break, you could try unsubscribing from our newsletters.

You can email us at marketing@kind-find.co.uk, and we can update your marketing preference for you.

If you want to receive newsletters again after unsubscribing, you can do this by getting in touch with our Customer Care team.

You can change the details on your account at any time in My Account. To make changes to your password, email address, delivery address or payment method, follow these simple steps:

1. Log into your account by clicking on the person icon in the left top-hand corner of the page.

2. Once you're logged into your account, you can make as many changes to your account information as you'd like:

  • Password - When you click 'Account Details' and scroll down to 'Password Change. You'll be asked to enter your old password and your new password. Make sure the new password you're entering is at least 8 characters long.
  • Email address - Click 'Account Details' and enter the email address you'd like to be contacted on.
  • Delivery Address - Select 'Address' from the column on the left-hand side and 'Edit Address'.
  • Payment Method - When you click the 'Payment Methods' tab, you'll see a list of payment methods already linked to your account. Here you can 'Add a new payment method' and make changes to the payment methods you have linked to your account.

3. Once you've made the relevant changes to your account information, remember to click Save.

Any changes you make to your account will not affect the details of any orders you've already placed.

It's worth checking your account every once in a while, just to make sure we have the right details for you.

If you've forgotten your password, it's really simple to get back into your account.

1. Head over to our sign in page by clicking here or it can be found in the top left hand corner of the screen. 

2. Click the Forgot password? link and enter your email address.

3. We'll then email you a link directly to your registered email address to reset your password.

Having trouble finding the email?

We recommend checking your spam or junk folder if you can’t find the email.

You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there are a few things worth checking:

  • Make sure you are using the same email address and password you registered with.
  • If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If your issue isn't password-related, here are a few things you may want to check:

  • Make sure that the 'Block all cookies' function is disabled in your browser's settings
  • Check that Javascript is enabled in your browser's settings.
  • Make sure that you don't have any content blockers installed.
  • Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If, after this, you still can't sign in, contact our Customer Care Team and give them as much detail as you can about the issue, including screen shots of any error message you receive and what you've done so far to try to resolve the issue at hand.

We're sorry if you've been charged more than you were expecting for your order.

If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes and you can find these in the T&Cs that would have been included when you received the code.

If you still believe you've been overcharged for you order, then please get in touch with our Customer Care team and we'll look into it further for you.

It's safer than it's ever been to place an order with Kind Find.

We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity - this checks the data being transferred to ensure it has not been altered.

In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.

1. Place your order again

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

2. Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

  • Check the card details on your Kind Find account to make sure the information is correct, e.g. the expiry date or your billing address.
  • Make sure you enter the security code correctly - that's the three digit number on the back of your card.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
  • If you've checked all of the above, try paying with another card.

3. Next steps

If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.

Whereas, if you've received an error message, please contact our Customer Care team with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.

Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders.

If we're unable to validate your order, we may get in touch to ask for a little more information from you.

Part of our security checks may leave a soft footprint. We don't undertake any credit checks when confirming your order and rest assured these security checks won't affect your credit rating.

In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider. We also recommend that you contact us – just get in touch with our Customer Care Team.

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

Good news! We now accept Google Pay as a payment method for selected countries for Android app users. You can pay with Google Pay using a Visa, MasterCard and American Express card. Your payment cards will be stored on the Android store app.

Please follow the below steps:

1. Add the items to your bag and if your device is supported by Google Pay, you'll be able to see the “Google Pay” button on bag page next to the “Checkout” button.

2. Once you select  the Google Pay button, you’ll go to the Google Pay checkout.  

2. If you've got a promo code or gift voucher, you can apply it to your order by tapping Promo code/gift voucher.

3. Once you've applied any promo codes or gift vouchers you have, select your delivery option and select Pay with Google Pay.

4. This will open Google “Pay Sheet” which will allow you to select a payment card from your Google Wallet.

5. Once you select a card and place your order, you'll see your order details, including:

  • The card you have linked to your Google Pay
  • Your billing and shipping address
  • Your delivery method e.g. Standard or Express
  • Your contact email address
  • If any promo codes have been applied to your order
  • Your order value, including any delivery charges

 

When you've placed your order successfully, you'll be sent an order confirmation email.

If you used Klarna as your payment method, your statement will be sent to your registered email address as soon as your order has been placed. If you haven't received your email, it's worth checking your Junk email folder in case it's been filtered there.

Please note: your statement email is sent from Klarna rather than Kin.

If you've still unable to locate your Klarna statement, please get in touch with Klarna Customer service here or our Customer Care team so we can help you further.

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Kind Find have no control over these sites and are not responsible for their content or availability.

Pay Later with Klarna is a payment method which allows you to buy now and pay later, meaning you only have to pay for the items that you keep.

Got a question about Klarna?

Who can use Pay Later with Klarna?
When can it be used to place an order?
How do you pay using Pay Later with Klarna?
When do you have to pay for your order?
Having trouble using Pay Later with Klarna?

Who can use Pay Later with Klarna?

  • Customers over the age of 18.
  • Customers with a billing and delivery address registered in the UK.  
  • Klarna will perform soft searches with credit reference agencies, on application to use the payment method, to determine if you are eligible. These soft searches do not impact your credit file, either at application or if a payment is missed or late, and are only visible to you and Klarna.

 
Pay Later  with Klarna gives you extra flexibility when paying for your order as you're able to pay within 30 days. If you choose to pay using Pay Later with Klarna, please remember to spend responsibly – sometimes, delaying or splitting up payments might not always be the best option. We want you to shop with confidence, so we’ve provided all the info you need below.

When can it be used to place an order?

  • When placing an order in GBP on our UK website.
  • You can't buy Kind Find gift vouchers using Klarna. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Pay Later with Klarna.
  • There's no minimum spend - simply add the items you love to your basket and head to checkout. 

How do you pay using Pay Later with Klarna?

  • When you get to checkout, click ‘change’ under payment type and select ‘Add New Payment Method’.
  • Enter your card information.
  • Confirm your date of birth.
  • Click 'Place order'.
  • Confirm the phone number linked to your Kind Find account and enter the 6-digit verification code sent to you via SMS.

When do you have to pay for your order?

  • Klarna will send you an email within 2 days of your order being placed with payment instructions.
  • You'll have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card. 
  • You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.
  • If you do not pay for your order on time, you may no longer be able to access Klarna’s payment options for future purchases
  • If a payment is late, Klarna will contact you over a period of several months to try and arrange repayment of the outstanding balance. If after a period of several months you have not repaid, Klarna may use a debt collection agency to recover the outstanding balance. 
     

Having trouble paying with Klarna?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

  • Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
  • Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
  • You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
  • You may have missed a required field at the checkout, such as filling in your Date of Birth.
  • If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.

To find out more about returns paid for my Klarna, click here.Just one more thing...

Klarna are an independent payment provider and Kind Find have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

We've invested a huge amount of time and resources into making sure our current packaging is as sustainable and environmentally friendly as it can be. Whether it's the pros and cons of compostable packaging vs biodegradable, or working out ways to extend the life of our mailbags, we're on it.

We believe our current packaging set-up is the most sustainable we can achieve right now. We've done loads of research on this, and we're confident about the choices we've made - but we're always looking at ways we can improve, and we'll be updating these pages to keep you up-to-date with our progress.

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

Someone needs to be in when your parcel is due to be delivered as we may need a signature. If this isn't possible, our delivery partner will usually try to deliver more than once.

Alternatively they'll leave a calling card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.

If you've cancelled an order through My Account, then we won't have taken any money for your order. We only take the money for an order once it's been sent to our warehouse to be packed up.

Depending on which payment method you selected at checkout, the time it takes for the money to become available again can vary:

  • Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending or Reserved status'.
  • Klarna - you'll receive an updated version of your invoice within 24 hours of the order being cancelled.

When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we're not able to speed up this process.

If the funds have not been released after 10 working days, please get in touch with our Customer Care team and we'll look into it further for you.

*Klarna are only available in certain countries. You'll be able to see whether this payment option is available to you at checkout.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel your order and place a new one instead. There are varying time limits in which you can cancel your order depending on what delivery option you've chosen:

  • Standard Delivery –  60 minutes after completing your order.

To cancel your order, just follow these steps:

1.  Log into My Account and view your recent orders.

2. Click on the Cancel/View button next to your order.

If the cancel option is not available, then it is too late cancel the order.

For all of our other payment options, there are varying time limits in which you can cancel your order:

  • Standard Delivery & all other delivery options - 60 minutes after completing your order.

Cancel an order

1. Log into My Account by selecting the person icon in the left top right hand corner of any page.

2. Go to My orders and select the order you're looking to cancel.

If the button next to an order says Cancel/View, you still have time to cancel by clicking the button. Your order status will change to Cancelled.

If the Cancel button is not available, it's too late for you or our Customer Care team to cancel your order. 

If you wish to cancel your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, click here.

Just one more thing...
When you place an order with Kind, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don't take the money however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
  • You can also check if your order has been split into more than one parcel by logging into 'My Account' and checking my orders.
  • The item/s you ordered may have been out of stock. It's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.
  • If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may have been combined and split across multiple parcels. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

If you have an item missing from your order, please let us know within 14 days of your order being delivered and we’ll do our best to help you.

We want to sort out any issues with incorrect items straight away. 

If one of the items you received isn't what you ordered, please email us at orders@kind-find.co.uk quoting your order ID.

Keep hold of your proof of postage in case we need to look at it further on down the line. 

If you choose to return through another method, it's your responsibility to pay for your return. If you still want the order and your desired items are still in stock, please order them through our website as normal.

The easiest way to do this is to log into 'My Account', view your original order, and then add the items to your shopping bag.

We’re really sorry if you’ve received a faulty item.

Please return the item to us as soon as possible so we can get this sorted for you. Please get in touch with our Customer Care team and they will gladly help you further.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

Please note that we are unable to send replacements for faulty items.

  • You have 14 days from the date you receive your order to return it for a refund*.
  • It can take up to 14 days for your order to reach the warehouse and be processed.
  • Refunds can take up to 10 working days to show on your account.
  • Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

We're always looking for new ways of improving and expanding our returns services, so watch this space!

Don't forget...

*All returns are subject to our original condition and fair use policies. Check out our Returns Policy to find out more.

Remember to keep hold of your proof of postage – you can find this and your tracking number on the returns label you created for your parcel.

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • You have 14 days from the date you receive your order to return it for a refund*.
  • It can take up to 14 days for your order to reach the warehouse and be processed.
  • Refunds can take up to 10 working days to show on your account.
  • Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

Be sure to keep hold of your proof of postage in case we need to see it at a later date.

Don't forget... 

*All returns are subject to our original condition and fair use policies. Check out our Returns Policy to find out more.

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

  • It can take up to 14 days for your order to reach the warehouse and be processed
  • Refunds can take up to 10 working days to show on your account.
  • Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.

What if I've returned my whole order?

*All returns are subject to our original condition and fair use policies. If a refund is due, your invoice will be adjusted, and you'll receive a refund from Klarna within 10 working days for all payments you’ve already made.

Your refund will be issued back to the credit or debit card you used at checkout to pay your first instalment.

If you haven't paid all of your remaining instalments, then Klarna will cancel any future scheduled payments. 

Check out our Returns Policy to find out more.

What if I've returned some items?

If you have any instalments that are still due, these will be adjusted to reflect what you have returned.

Any returns will reduce the outstanding balance from the last instalment which may remove an instalment or reduce the instalment balance.

Customers can stay on top of their payment schedule by downloading the Klarna App or logging into their Klarna account here.

How will my refund be adjusted?

An example of how a refund may be adjusted is:

  • Order total - £120
  • 1st instalment - £40
  • Return amount - £20
  • 2nd and 3rd instalment - £30
  • If the refund amount was £60 then payments 2 and 3 would be £10. 

If you've paid more than the value of the items you have kept, then you'll receive a refund from Klarna within 10 working days for the difference.

If you have any questions about your Klarna Pay Later in 3, please contact Klarna Customer Service

Just one more thing...Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Kind Find have no control over these sites and are not responsible for their content or availability.

Your refund will still go back onto the card details used on your order as long as the card account is still open.

When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

  • It can take up to 14 days for your order to reach the warehouse and be processed
  • Refunds can take up to 10 working days to show on your account.

Returning with Klarna

You have 14 days to pay your Klarna invoice. 

Your right to return items isn't affected by this invoice period, and you'll only have to pay for the items that you keep.

We'll send you an email as soon as we've completed your return. *All returns are subject to our original condition and fair use policies. 

If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges. Click here to pay your Klarna invoice.

If you have any questions about extending your invoice, please contact Klarna Customer Service. Kind Find aren't able to extend your invoice.

You'll automatically receive a reminder from Klarna if you pass the date of payment shown on your invoice. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.

Waiting for your refund? 

If you haven't paid your invoice, you'll receive an updated version from Klarna within 24 hours of your returns being processed.

Already paid for your order in full? You'll receive a refund from Klarna for the items you returned.

Just one more thing...

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Kind Find have no control over these sites and are not responsible for their content or availability.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

Read our full Return and Refund Policy. See other most frequently asked questions here for more details.

To initiate an exchange, email us at support@kind-find.co.uk.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.

Dispatch times: All orders are dispatched within 7 business days. Shipping times are then as listed below.

UK Shipping Costs: Royal Mail Standard Shipping £4.95 + VAT. This is a tracked service. Delivery is estimated 3-5 days from dispatch.

Europe Shipping Costs:

Royal Mail European Tracked £15.95 + VAT. This is a tracked service.­ Delivery is estimated 5-20 days from dispatch.

Rest of World Shipping Costs:

Royal Mail Inter­national £19.95 + VAT.­ This is an untracked service and does not provide a signature upon delivery.­ Delivery is estimated 5-20 days from dispatch.

Royal Mail Rest Of World Tracked £21.95 + VAT. This is a tracked service.

Dispatch times: All orders are dispatched within 7 business days. 

Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.

If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.

If you have any other questions, email us at orders@kind-find.co.uk quoting your order reference ID.