Return and Refund Policy

Return and Refund Policy

Domain Name: www.kind-find.co.uk
Company Number: 13119597

KIND FIND GROUP LTD RETURN AND REFUND POLICY

Welcome to KIND FIND. KIND FIND is owned and managed by KIND FIND GROUP LTD. (herein after referred to as KIND FIND). If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in regards to this website.

The term KIND FIND or ‘us’ or ‘we’ refers to the owner of the website whose registered office is KIND FIND, Kemp House, 152 – 160, City Road, London, EC1V 2NX. Our company registration number is Company number 13119597. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to KIND FIND are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without our prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of United Kingdom or regulatory authority within the country of United Kingdom.

Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.

• There is no cancellation of orders placed under the Same day delivery category.

Refund Policy

When you buy our products/services, your purchase is covered by our 14 days money back guarantee. If you are, for any reason, not entirely happy with your purchase, we will issue a full refund, subject to deductions for legal documents or services provided. To request a refund under this guarantee, you must contact us within the first 14 days of receiving your order.

Return Policy

As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 14 days of the item being delivered to you, we’ll give you a full refund by way of the original payment method minus the cost to deliver the good.

We aim to refund you within 14 days of having received the returned item.

If you request a refund for an item during the above timeframes but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

Regardless of where your items were shipped from, you can follow our usual returns process for all of them.

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached

Responsibility

Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.

Fair use

If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads – way, waaay more than even the most loyal ASOS customer would order or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact Customer Care. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

Want to exchange an item?

We’re no longer offering free exchanges to UK customers. All returned items will be refunded once they’ve been received by our warehouse. Need a different size or colour of an item? Simply place a new order! 

Returning a faulty or incorrect item?

If you’ve received an item which isn’t quite right send us an email at orders@kind-find.co.uk quoting your order reference number.

Contacting Us

If there are any questions regarding this return & refund policy, you may contact us using the information below:

KIND FIND,
Kemp House,
124, City Road,
London,
EC1V 2NX
Email: info@kind-find.co.uk