Why can I see a different order number in my package?
Your order may come with a delivery paper slip referencing a different order ID as the one you got originally. Don't worry, that's expected. Our supplier will note this order ID to fulfil your order. You can reference this order ID as well as the one you get automatically from the website when you placed the order.
What is Kind Find’s approach to packaging?
We've invested a huge amount of time and resources into making sure our current packaging is as sustainable and environmentally friendly as it can be. Whether it's the pros and cons of compostable packaging vs biodegradable, or working out ways to extend the life of our mailbags, we're on it.
We believe our current packaging set-up is the most sustainable we can achieve right now. We've done loads of research on this, and we're confident about the choices we've made - but we're always looking at ways we can improve, and we'll be updating these pages to keep you up-to-date with our progress.
Can I have my order delivered to my work address?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
What happens if I’m not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we may need a signature. If this isn't possible, our delivery partner will usually try to deliver more than once.
Alternatively they'll leave a calling card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.
Delivery Options
Dispatch times: All orders are dispatched within 7 business days. Shipping times are then as listed below.
UK Shipping Costs: Royal Mail Standard Shipping £4.95 + VAT. This is a tracked service. Delivery is estimated 3-5 days from dispatch.
Europe Shipping Costs:
Royal Mail European Tracked £15.95 + VAT. This is a tracked service. Delivery is estimated 5-20 days from dispatch.
Rest of World Shipping Costs:
Royal Mail International £19.95 + VAT. This is an untracked service and does not provide a signature upon delivery. Delivery is estimated 5-20 days from dispatch.
Royal Mail Rest Of World Tracked £21.95 + VAT. This is a tracked service.
Where’s my order?
Dispatch times: All orders are dispatched within 7 business days.
Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.
If you have any other questions, email us at orders@kind-find.co.uk quoting your order reference ID.
