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FAQs

Frequently Asked Questions

It's safer than it's ever been to place an order with Kind Find.

We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity - this checks the data being transferred to ensure it has not been altered.

In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel your order and place a new one instead. There are varying time limits in which you can cancel your order depending on what delivery option you've chosen:

  • Standard Delivery –  60 minutes after completing your order.

To cancel your order, just follow these steps:

1.  Log into My Account and view your recent orders.

2. Click on the Cancel/View button next to your order.

If the cancel option is not available, then it is too late cancel the order.

For all of our other payment options, there are varying time limits in which you can cancel your order:

  • Standard Delivery & all other delivery options - 60 minutes after completing your order.

Cancel an order

1. Log into My Account by selecting the person icon in the left top right hand corner of any page.

2. Go to My orders and select the order you're looking to cancel.

If the button next to an order says Cancel/View, you still have time to cancel by clicking the button. Your order status will change to Cancelled.

If the Cancel button is not available, it's too late for you or our Customer Care team to cancel your order. 

If you wish to cancel your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, click here.

Just one more thing...
When you place an order with Kind, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don't take the money however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

We're happy to hear from anyone who has a general query about shopping with Kind Find, however if you are contacting us about an order or an account then you do need to be the Kind Find account holder. We also ask that you use the email address that you registered with us so we can verify your details.

To initiate an exchange, email us at support@kind-find.co.uk.

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders.

If we're unable to validate your order, we may get in touch to ask for a little more information from you.

Part of our security checks may leave a soft footprint. We don't undertake any credit checks when confirming your order and rest assured these security checks won't affect your credit rating.

In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider. We also recommend that you contact us – just get in touch with our Customer Care Team.

Dispatch times: All orders are dispatched within 7 business days. Shipping times are then as listed below.

UK Shipping Costs: Royal Mail Standard Shipping £4.95 + VAT. This is a tracked service. Delivery is estimated 3-5 days from dispatch.

Europe Shipping Costs:

Royal Mail European Tracked £15.95 + VAT. This is a tracked service.­ Delivery is estimated 5-20 days from dispatch.

Rest of World Shipping Costs:

Royal Mail Inter­national £19.95 + VAT.­ This is an untracked service and does not provide a signature upon delivery.­ Delivery is estimated 5-20 days from dispatch.

Royal Mail Rest Of World Tracked £21.95 + VAT. This is a tracked service.

To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.