Facebook

Payments and Promos

We're sorry if you've been charged more than you were expecting for your order.

If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes and you can find these in the T&Cs that would have been included when you received the code.

If you still believe you've been overcharged for you order, then please get in touch with our Customer Care team and we'll look into it further for you.

It's safer than it's ever been to place an order with Kind Find.

We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity - this checks the data being transferred to ensure it has not been altered.

In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.

1. Place your order again

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

2. Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

  • Check the card details on your Kind Find account to make sure the information is correct, e.g. the expiry date or your billing address.
  • Make sure you enter the security code correctly - that's the three digit number on the back of your card.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
  • If you've checked all of the above, try paying with another card.

3. Next steps

If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.

Whereas, if you've received an error message, please contact our Customer Care team with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.

Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders.

If we're unable to validate your order, we may get in touch to ask for a little more information from you.

Part of our security checks may leave a soft footprint. We don't undertake any credit checks when confirming your order and rest assured these security checks won't affect your credit rating.

In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider. We also recommend that you contact us – just get in touch with our Customer Care Team.

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

Good news! We now accept Google Pay as a payment method for selected countries for Android app users. You can pay with Google Pay using a Visa, MasterCard and American Express card. Your payment cards will be stored on the Android store app.

Please follow the below steps:

1. Add the items to your bag and if your device is supported by Google Pay, you'll be able to see the “Google Pay” button on bag page next to the “Checkout” button.

2. Once you select  the Google Pay button, you’ll go to the Google Pay checkout.  

2. If you've got a promo code or gift voucher, you can apply it to your order by tapping Promo code/gift voucher.

3. Once you've applied any promo codes or gift vouchers you have, select your delivery option and select Pay with Google Pay.

4. This will open Google “Pay Sheet” which will allow you to select a payment card from your Google Wallet.

5. Once you select a card and place your order, you'll see your order details, including:

  • The card you have linked to your Google Pay
  • Your billing and shipping address
  • Your delivery method e.g. Standard or Express
  • Your contact email address
  • If any promo codes have been applied to your order
  • Your order value, including any delivery charges

 

When you've placed your order successfully, you'll be sent an order confirmation email.

If you used Klarna as your payment method, your statement will be sent to your registered email address as soon as your order has been placed. If you haven't received your email, it's worth checking your Junk email folder in case it's been filtered there.

Please note: your statement email is sent from Klarna rather than Kin.

If you've still unable to locate your Klarna statement, please get in touch with Klarna Customer service here or our Customer Care team so we can help you further.

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Kind Find have no control over these sites and are not responsible for their content or availability.

Pay Later with Klarna is a payment method which allows you to buy now and pay later, meaning you only have to pay for the items that you keep.

Got a question about Klarna?

Who can use Pay Later with Klarna?
When can it be used to place an order?
How do you pay using Pay Later with Klarna?
When do you have to pay for your order?
Having trouble using Pay Later with Klarna?

Who can use Pay Later with Klarna?

  • Customers over the age of 18.
  • Customers with a billing and delivery address registered in the UK.  
  • Klarna will perform soft searches with credit reference agencies, on application to use the payment method, to determine if you are eligible. These soft searches do not impact your credit file, either at application or if a payment is missed or late, and are only visible to you and Klarna.

 
Pay Later  with Klarna gives you extra flexibility when paying for your order as you're able to pay within 30 days. If you choose to pay using Pay Later with Klarna, please remember to spend responsibly – sometimes, delaying or splitting up payments might not always be the best option. We want you to shop with confidence, so we’ve provided all the info you need below.

When can it be used to place an order?

  • When placing an order in GBP on our UK website.
  • You can't buy Kind Find gift vouchers using Klarna. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Pay Later with Klarna.
  • There's no minimum spend - simply add the items you love to your basket and head to checkout. 

How do you pay using Pay Later with Klarna?

  • When you get to checkout, click ‘change’ under payment type and select ‘Add New Payment Method’.
  • Enter your card information.
  • Confirm your date of birth.
  • Click 'Place order'.
  • Confirm the phone number linked to your Kind Find account and enter the 6-digit verification code sent to you via SMS.

When do you have to pay for your order?

  • Klarna will send you an email within 2 days of your order being placed with payment instructions.
  • You'll have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card. 
  • You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.
  • If you do not pay for your order on time, you may no longer be able to access Klarna’s payment options for future purchases
  • If a payment is late, Klarna will contact you over a period of several months to try and arrange repayment of the outstanding balance. If after a period of several months you have not repaid, Klarna may use a debt collection agency to recover the outstanding balance. 
     

Having trouble paying with Klarna?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

  • Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
  • Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
  • You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
  • You may have missed a required field at the checkout, such as filling in your Date of Birth.
  • If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.

To find out more about returns paid for my Klarna, click here.Just one more thing...

Klarna are an independent payment provider and Kind Find have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.