I’m a UK customer – what address can I use to return my items to you?
To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.
How can I cancel my order – Consumer Contracts Regulations 2013
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.
- The fourteen calendar days start from the day after you receive your order.
- If you're returning your whole order and you've paid for delivery we'll refund the cost of Standard Delivery to your country even if you've used one of our quicker delivery options. For example, if you pay £5 for a Next Day Delivery service but the cost of Standard Delivery is £3 then we will refund you £3. The extra £2 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won't be refunded.
- We need written confirmation of cancellation from you, so you'll need to get in touch using any of our available contact options to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013. Alternatively, you can complete the Withdrawal Form attachment and send it back to us. You'll find details on how to send this back to us on the Withdrawal Form.
- If you have already received your order, you will need to return to us the items from your order that you wish to cancel. Once you let us know you'd like to cancel we receive your completed Withdrawal Form, we will write and let you know how to do this.
- The items you return must be unworn and in their original condition and will be inspected once we have received them.
- We try hard to accept all returns. Returns to us need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However it is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.
Can I get a refund if the price has changed since I ordered it
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.
How do I return something from the Isle of Man?
- You have 14 days from the date you receive your order to return it for a refund*.
- It can take up to 14 days for your order to reach the warehouse and be processed.
- Refunds can take up to 10 working days to show on your account.
- Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.
To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.
We're always looking for new ways of improving and expanding our returns services, so watch this space!
Don't forget...
*All returns are subject to our original condition and fair use policies. Check out our Returns Policy to find out more.
Remember to keep hold of your proof of postage – you can find this and your tracking number on the returns label you created for your parcel.
All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
How do I return something from the Channel Islands?
- You have 14 days from the date you receive your order to return it for a refund*.
- It can take up to 14 days for your order to reach the warehouse and be processed.
- Refunds can take up to 10 working days to show on your account.
- Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.
To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.
Be sure to keep hold of your proof of postage in case we need to see it at a later date.
Don't forget...
*All returns are subject to our original condition and fair use policies. Check out our Returns Policy to find out more.
All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.
I’ve paid using Pay Later in 3 with Klarna – how do returns work?
To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.
- It can take up to 14 days for your order to reach the warehouse and be processed
- Refunds can take up to 10 working days to show on your account.
- Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.
What if I've returned my whole order?
*All returns are subject to our original condition and fair use policies. If a refund is due, your invoice will be adjusted, and you'll receive a refund from Klarna within 10 working days for all payments you’ve already made.
Your refund will be issued back to the credit or debit card you used at checkout to pay your first instalment.
If you haven't paid all of your remaining instalments, then Klarna will cancel any future scheduled payments.
Check out our Returns Policy to find out more.
What if I've returned some items?
If you have any instalments that are still due, these will be adjusted to reflect what you have returned.
Any returns will reduce the outstanding balance from the last instalment which may remove an instalment or reduce the instalment balance.
Customers can stay on top of their payment schedule by downloading the Klarna App or logging into their Klarna account here.
How will my refund be adjusted?
An example of how a refund may be adjusted is:
- Order total - £120
- 1st instalment - £40
- Return amount - £20
- 2nd and 3rd instalment - £30
- If the refund amount was £60 then payments 2 and 3 would be £10.
If you've paid more than the value of the items you have kept, then you'll receive a refund from Klarna within 10 working days for the difference.
If you have any questions about your Klarna Pay Later in 3, please contact Klarna Customer Service
Just one more thing...Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Kind Find have no control over these sites and are not responsible for their content or availability.
What happens to my refund if my card is no longer in use?
Your refund will still go back onto the card details used on your order as long as the card account is still open.
When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card.
Do you refund delivery charges if I return something?
- Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations. For more information on the Consumer Contracts Regulations, click here..
- You can read more in our T&Cs here.
To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.
I’ve paid with Klarna – how do returns work?
To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.
- It can take up to 14 days for your order to reach the warehouse and be processed
- Refunds can take up to 10 working days to show on your account.
Returning with Klarna
You have 14 days to pay your Klarna invoice.
Your right to return items isn't affected by this invoice period, and you'll only have to pay for the items that you keep.
We'll send you an email as soon as we've completed your return. *All returns are subject to our original condition and fair use policies.
If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges. Click here to pay your Klarna invoice.
If you have any questions about extending your invoice, please contact Klarna Customer Service. Kind Find aren't able to extend your invoice.
You'll automatically receive a reminder from Klarna if you pass the date of payment shown on your invoice. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.
Waiting for your refund?
If you haven't paid your invoice, you'll receive an updated version from Klarna within 24 hours of your returns being processed.
Already paid for your order in full? You'll receive a refund from Klarna for the items you returned.
Just one more thing...
Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Kind Find have no control over these sites and are not responsible for their content or availability.
How do I return something from outside UK?
To initiate a return, email us at support@kind-find.co.uk quoting your order reference ID.
