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Sorry to see you go. Send us an email at marketing@kind-find.co.uk and we can update your email preference.

If you've added something to your shopping bag, it will be reserved for 60 minutes. After 60 minutes it will be removed so other customers can buy it.

If you find something has disappeared within 60 minutes, this may be because you're using the back button on your browser to navigate. You can try refreshing the page.

If you continue to have problems you may need to delete your cookies - a cookie is a small file we store on your device to let us know who you are next time you visit us (for more information about cookies, click here).

Please note that if you have items in your bag or your 'saved items' that were added when you weren't logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history. If you sign in before you clear your cookies, all of your saved items will be saved to your account.

To clear your cache and cookies on a mobile browser please see the below steps:

iOS - Safari

Press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data. Once you've done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop.

iOS - Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies. Once you've done this, simply close and reopen Chrome again and go to our website. You should now see our mobile site instead of desktop.

Android - Chrome

If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

If after this you're still having problems, contact our Customer Care Team giving as much detail as you can about the issue including:

  • Screen shots of any error messages you get
  • What you've done so far to try to resolve it

There's a few ways to access your saved items. Follow one the three ways below;

  1. Press the heart icon on the top left screen menu above the logo
  2. One the left menu of 'My Account' page, select 'Wishlist'
  3. On 'My Account' page, select the heart icon labelled 'Wishlist'


Once you access the Wishlist page, press on 'X' icon over the product image or button labelled 'Remove'

When signing up to Kind Find you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

If you did consent to receive emails after placing your first order and you're not receiving any from us, follow the steps below:

1. Check your junk mail

Your email software may be marking our emails as junk mail. To stop this from happening, please add no-reply@kind-find.co.uk to your email address book.

2. Update your marketing preferences

You can email us at marketing@kind-find.co.uk, and we can update your marketing preference for you.

3. Check your email address

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.

4. Contact us

If after this you're still having trouble, contact our Customer Care Team giving as much detail as you can about the issue and we will try our best to help.

We're happy to hear from anyone who has a general query about shopping with Kind Find, however if you are contacting us about an order or an account then you do need to be the Kind Find account holder. We also ask that you use the email address that you registered with us so we can verify your details.

We're sorry to see you go - remember, your Kind Find account is free and enables you to shop easily without having to enter your details each time. Also, your Kind Find account offers regular newsletters and you're able to take advantage of the exclusive discounts and promos on site.

How do I close my Kind Find account?

If you'd still like to deactivate your Kind Find account, you'll need to get in touch confirming at least two of the following pieces of information:

  • Your date of birth
  • Your billing address
  • Your registered email address

Once you've confirmed this information, we'll deactivate your account and send you an email to confirm your account has been closed.

What happens if I change my mind?

Don't worry if you change your mind, just get back in touch and let us know you would like to shop with us again and we'll arrange this for you once the above information is confirmed once again.

Alternatively, you can register again with a different email address.

I need a break - how can I unsubscribe from Kind Find newsletters?

If you feel like you need a little break, you could try unsubscribing from our newsletters.

You can email us at marketing@kind-find.co.uk, and we can update your marketing preference for you.

If you want to receive newsletters again after unsubscribing, you can do this by getting in touch with our Customer Care team.

You can change the details on your account at any time in My Account. To make changes to your password, email address, delivery address or payment method, follow these simple steps:

1. Log into your account by clicking on the person icon in the left top-hand corner of the page.

2. Once you're logged into your account, you can make as many changes to your account information as you'd like:

  • Password - When you click 'Account Details' and scroll down to 'Password Change. You'll be asked to enter your old password and your new password. Make sure the new password you're entering is at least 8 characters long.
  • Email address - Click 'Account Details' and enter the email address you'd like to be contacted on.
  • Delivery Address - Select 'Address' from the column on the left-hand side and 'Edit Address'.
  • Payment Method - When you click the 'Payment Methods' tab, you'll see a list of payment methods already linked to your account. Here you can 'Add a new payment method' and make changes to the payment methods you have linked to your account.

3. Once you've made the relevant changes to your account information, remember to click Save.

Any changes you make to your account will not affect the details of any orders you've already placed.

It's worth checking your account every once in a while, just to make sure we have the right details for you.

If you've forgotten your password, it's really simple to get back into your account.

1. Head over to our sign in page by clicking here or it can be found in the top left hand corner of the screen. 

2. Click the Forgot password? link and enter your email address.

3. We'll then email you a link directly to your registered email address to reset your password.

Having trouble finding the email?

We recommend checking your spam or junk folder if you can’t find the email.

You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there are a few things worth checking:

  • Make sure you are using the same email address and password you registered with.
  • If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If your issue isn't password-related, here are a few things you may want to check:

  • Make sure that the 'Block all cookies' function is disabled in your browser's settings
  • Check that Javascript is enabled in your browser's settings.
  • Make sure that you don't have any content blockers installed.
  • Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If, after this, you still can't sign in, contact our Customer Care Team and give them as much detail as you can about the issue, including screen shots of any error message you receive and what you've done so far to try to resolve the issue at hand.